FAQ
We will do our best to ship your order out as quickly as possible, however please allow up to 24hrs during business days to pick and pack the order and an additional 24hrs if the order includes personalisation. Our orders are shipped with a courier service and depending on your location, it can take anywhere from 3 – 10 days for your order to be delivered.
Please see the table below for reference and add an additional 2 – 3 days for rural areas.
Sydney – 3 to 5 business days
Canberra - 4 to 7 business days
Melbourne – 8 to 10 business days
Brisbane – 3 to 10 business days
Adelaide – 3 to 10 business days
Perth – 5 to 10 business days
Hobart – 8 to 12 business days
Darwin – 7 to 11 business days
Express: 1 – 3 days depending on location
We understand there are times when you need orders urgently and we are here to help. Let us know all the details via our contact us page.
2. What is the cost of shipping?
Who doesn’t love free things? Standard shipping is free for all orders over $100 and just $10 otherwise. Express shipping is charged at a flat rate of $15.
3. Do you ship internationally?
We offer international shipping at a flat rate $80, however this amount could be reduced for smaller boxes so please reach out through our contact us page and we will assist if we can.
4. Can I send my gift box directly to the hospital?
We don’t recommend sending to the hospital as some hospitals don’t allow deliveries and given some mums get discharged within 2 days, there is a high chance the box will not reach her.
5. Will I know when my order has been shipped and delivered?
We will send you email notifications when your order has been shipped and when your order gets delivered.
6. Will there be an invoice with the gift box?
No, we will send the invoice direct to your email.
7. Can I ship to multiple addresses?
If you are sending multiple gifts to different addresses, please place the orders separately. If you are sending multiple gifts to one address, please let us know all the details via our contact us page and we will arrange this for you.
8. Can I change my order after I have placed it?
Our orders are processed quite quickly so please reach out as quickly as possible and if the order has not yet been shipped, we may be able to amend it. Once shipped, you will have to wait until you receive it and then you can send it back as a return. Please note that the shipping costs will need to be paid by the sender.
9. Do you accept returns?
Please check out our returns policy. If there is an issue with your order, please let us know as soon as possible and we will be sure to make it right.
10. Can I make substitutions to my order?
We will accept substitutions on a case by case basis but please be aware that we may not be able to do so during busy periods.
11. Where do you source your gifts?
We have put in a lot of work and effort into finding the best and most useful products during this special time. We are supporting mostly Australian businesses that design and produce locally with the highest quality materials.
13. Do the boxes come gift wrapped?
We have made it so the boxes are beautifully packaged and ready to gift so they don’t require any additional gift wrapping. We have put a special focus on the unboxing experience, so rest assured.
14. I’d like to send a personalised message with my box, is this something you can arrange?
Absolutely! We have the option to add a personalised card with the box and we will write a custom hand written message.